{"id":8157,"date":"2023-09-06T14:25:46","date_gmt":"2023-09-06T12:25:46","guid":{"rendered":"https:\/\/www.eurotrad.com\/faq\/"},"modified":"2025-05-28T12:09:42","modified_gmt":"2025-05-28T10:09:42","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.eurotrad.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; class=&#8221;type-layout_3 layout-custom&#8221; id=&#8221;layout-hero&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; 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desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; sticky_content=&#8221;true&#8221; sticky_content_functionality=&#8221;js&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/4&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; column_padding_type=&#8221;default&#8221; gradient_type=&#8221;default&#8221;][vc_column_text]<div id=\"toc-ch-nav\"><span class=\"vai\">Vai a...<i class=\"icon-eu-alt-arrow-down\"><\/i><\/a><\/span><ul id=\"toc-ch\"><li><a href=\"#languages-0\" class=\"toc-anchor\">Languages and services<\/a><\/li><li><a href=\"#quality-1\" class=\"toc-anchor\">Quality, process and confidentiality<\/a><\/li><li><a href=\"#capabilities-2\" class=\"toc-anchor\">Capabilities and customer support<\/a><\/li><\/ul><\/div>[\/vc_column_text][\/vc_column][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;2\/3&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; column_padding_type=&#8221;default&#8221; gradient_type=&#8221;default&#8221;][vc_custom_heading text=&#8221;Languages and services&#8221;][toggles style=&#8221;minimal&#8221; accordion=&#8221;true&#8221; accordion_starting_functionality=&#8221;default&#8221;][toggle color=&#8221;Extra-Color-3&#8243; heading_tag=&#8221;span&#8221; heading_tag_functionality=&#8221;change_html_tag&#8221; title=&#8221;Which languages do you offer translation services in?&#8221;][vc_column_text]We translate into more than 100 languages, but we\u2019re particularly specialized in European languages. To see all our language combinations, click <a href=\"https:\/\/www.eurotrad.com\/en\/language-translations\/\">here<\/a>.[\/vc_column_text][\/toggle][toggle color=&#8221;Extra-Color-3&#8243; heading_tag=&#8221;span&#8221; heading_tag_functionality=&#8221;change_html_tag&#8221; title=&#8221;What industries and fields are your translation services available for?&#8221;][vc_column_text]We translate and produce content for many different industries. To learn more about the main industries and fields we work in, and for specialized translations generally, <a href=\"https:\/\/www.eurotrad.com\/en\/industries\/\">click here<\/a>[\/vc_column_text][\/toggle][toggle color=&#8221;Extra-Color-3&#8243; heading_tag=&#8221;span&#8221; heading_tag_functionality=&#8221;change_html_tag&#8221; title=&#8221;What types of documents and content do you translate?&#8221;][vc_column_text]We translate texts in a wide range of fields, from the most technical to legal and financial. We translate brochures, advertising copy, tourist guides, and even scientific articles.<\/p>\n<p>To see the areas in which we specialize, click <a href=\"https:\/\/www.eurotrad.com\/en\/industries\/\">here<\/a><\/p>\n<p>To see our language combinations, click <a href=\"https:\/\/www.eurotrad.com\/en\/language-translations\/\">here<\/a>[\/vc_column_text][\/toggle][\/toggles][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;1&#8243; divider_color=&#8221;extra-color-gradient-2&#8243; custom_height=&#8221;136px&#8221;][vc_custom_heading text=&#8221;Quality, process and confidentiality&#8221;][toggles style=&#8221;minimal&#8221; accordion=&#8221;true&#8221; accordion_starting_functionality=&#8221;closed&#8221;][toggle color=&#8221;Extra-Color-3&#8243; heading_tag=&#8221;span&#8221; heading_tag_functionality=&#8221;change_html_tag&#8221; title=&#8221;What is the average turnaround time for translation projects?&#8221;][vc_column_text]It depends on the length and complexity of the text, but we have very fast turnaround times. For up to 7 pages (1540 words), we can guarantee delivery within 24 hours. Contact us for an estimate, and in just a few minutes we\u2019ll let you know how long your project will take<\/p>\n<p>To request a quote free of charge, click <a href=\"https:\/\/www.eurotrad.com\/en\/quotations\/\">here<\/a>[\/vc_column_text][\/toggle][toggle color=&#8221;Extra-Color-3&#8243; heading_tag=&#8221;span&#8221; heading_tag_functionality=&#8221;change_html_tag&#8221; title=&#8221;What payment methods do you accept?&#8221;][vc_column_text]We accept payment by bank transfer, direct debit, or via Paypal[\/vc_column_text][\/toggle][toggle color=&#8221;Extra-Color-3&#8243; heading_tag=&#8221;span&#8221; heading_tag_functionality=&#8221;change_html_tag&#8221; title=&#8221;Do you offer fixed or variable rates for your translation services?&#8221;][vc_column_text]The cost of a translation depends on several factors, such as the language combination or the quantity of text to be translated. <a href=\"https:\/\/www.eurotrad.com\/en\/translation-rates\/\">Click here<\/a> to learn more.<\/p>\n<p>To request a quote, click <a href=\"https:\/\/www.eurotrad.com\/en\/quotations\/\">here<\/a>.<\/p>\n<p>You can also send your request to <a href=\"mailto:sales@eurotrad.com\">sales@eurotrad.com<\/a> or call us at +39 0722 4272, and we will get back to you right away, no obligation.[\/vc_column_text][\/toggle][toggle color=&#8221;Extra-Color-3&#8243; heading_tag=&#8221;span&#8221; heading_tag_functionality=&#8221;change_html_tag&#8221; title=&#8221;Do you provide translation proofreading or editing services?&#8221;][vc_column_text]We offer a wide range of services, including proofreading and post-editing.<\/p>\n<p>To learn more about our industries, fields, and specialized translation services, <a href=\"https:\/\/www.eurotrad.com\/en\/industries\/\">click here<\/a>.<\/p>\n<p>For more about our services generally, <a href=\"https:\/\/www.eurotrad.com\/en\/language-services\/\">click here<\/a>.[\/vc_column_text][\/toggle][toggle color=&#8221;Extra-Color-3&#8243; heading_tag=&#8221;span&#8221; heading_tag_functionality=&#8221;change_html_tag&#8221; title=&#8221;How do you handle the confidentiality and security of the documents provided?&#8221;][vc_column_text]We ensure the strictest confidentiality of any work done and any information provided. In the same way, our native translators are also subject to confidentiality obligations as required by law.[\/vc_column_text][\/toggle][toggle color=&#8221;Extra-Color-3&#8243; heading_tag=&#8221;span&#8221; heading_tag_functionality=&#8221;change_html_tag&#8221; title=&#8221;Do you have a client approval or review process?&#8221;][vc_column_text]We assist you with great care and dedication for the entire translation process, starting with drafting the brief that defines your specific needs and expectations. And our mission doesn\u2019t end with delivery of your translation. Our project managers stand by you with post-translation support and assistance to ensure that every word reflects the quality and accuracy you need.[\/vc_column_text][\/toggle][toggle color=&#8221;Extra-Color-3&#8243; heading_tag=&#8221;span&#8221; heading_tag_functionality=&#8221;change_html_tag&#8221; title=&#8221;How do you ensure the quality of your translation services?&#8221;][vc_column_text]We consistently execute all processes required by the standards we adhere to, including ISO 17100:2017, ISO 9001:2015, and ISO 18587:2017. We have established procedures to ensure the highest quality in every translation project and in the support we provide you. To learn more about how we work, <a href=\"https:\/\/www.eurotrad.com\/en\/project-management\/\">click here<\/a>.[\/vc_column_text][\/toggle][\/toggles][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;1&#8243; divider_color=&#8221;extra-color-gradient-2&#8243; custom_height=&#8221;136px&#8221;][vc_custom_heading text=&#8221;Capabilities and customer support&#8221;][toggles style=&#8221;minimal&#8221; accordion=&#8221;true&#8221; accordion_starting_functionality=&#8221;closed&#8221;][toggle color=&#8221;Extra-Color-3&#8243; heading_tag=&#8221;span&#8221; heading_tag_functionality=&#8221;change_html_tag&#8221; title=&#8221;Do you offer localization services in addition to translation?&#8221;][vc_column_text]Localization is a cornerstone of our translation services. Our goal is to make every piece of content intuitive and effective in the target language.<\/p>\n<p>To learn more about all the services we offer, <a href=\"https:\/\/www.eurotrad.com\/en\/language-services\/\">click here<\/a>.<\/p>\n<p>For information about all the industries and fields in which we work, and for specialized translations, <a href=\"https:\/\/www.eurotrad.com\/en\/industries\/\">click here<\/a>.[\/vc_column_text][\/toggle][toggle color=&#8221;Extra-Color-3&#8243; heading_tag=&#8221;span&#8221; heading_tag_functionality=&#8221;change_html_tag&#8221; title=&#8221;Do you accept urgent translations or other requests with tight deadlines?&#8221;][vc_column_text]With our vast network of native translators, we are able to handle urgent and other time-critical translation projects. We have very fast turnaround times. For up to 7 pages (1540 words), we can guarantee delivery within 24 hours. 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